Service and COVID-19


In the past 24hours we’ve received calls from lots of clients asking if they can still bring their cars in for a service or works. The answer at this time is yes. Below is the official advice we are working with from the MTA who is the industry body that represents and advises our trade.

If you have any further questions and would like to understand more about our current workshop protocols that are in place to provide our customers peace of mind, please contact the Service team on 02 9417 0911

Notice From MTA – March 30, 2020
Public Health Order - Leaving Home

The New South Wales State Government released on the evening of the 30th March, 2020 an updated Public Health Order (PHO) being

Public Health (COVID – 19 Restrictions on Gathering and Movement) Order 2020

The essence of the new PHO was to state that people “must not, without reasonable excuse, leave a persons’ place of residence”. The PHO goes onto to set out a number of exceptions to this blanket rule.

Members across a range of businesses from Car Dealerships to Smash and Vehicle Repairs have enquired as to whether customers who will be attending their business will be infringing the new PHO.

Enquiries made today with the New South Wales Ministry of Health clarifies that customers who will be attending the business of our membership do not infringe the PHO and will fall within the exception of leaving your home as outlined in Schedule 1 which permits travelling for the purpose of:

“obtaining food or other goods or services for the personal needs of the household or other household purposes (including for pets) and for vulnerable persons”

Obviously, all existing rules surrounding social distancing and health practices still apply and members should follow those rules closely, in looking after the health and safety of their staff and customers who attend their business.

Yours faithfully,

Employment Relations Department
Motor Traders’ Association of NSW